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How long is the lead time of your product?

The lead time for our organic pigments can vary depending on the specific type of pigment and the quantity you require. We can provide you with more accurate lead time information once we know the specific pigment you are interested in and the quantity you need.Generally, for standard organic pigments that are readily available in our inventory, the lead time can be relatively short, ranging from a few days to a couple of weeks. However, if you require a large quantity or a custom-made pigment, the lead time may be longer to ensure the production and quality control processes are adequately completed.Details are like this: usually we have regular product stock (2-3mt) in our warehouse near Shanghai. Normally can book shipment within order confirmed 14days. When special product or big quantity we will inform in advance.Welcome to inquire from us. If you have any specific concerns or additional questions about our product, service procedures, please don't hesitate to ask! We are open-minded to discuss together.

I have some products from other supplier, can Fineland help to arrange the shipment together ?

Yes, no problem. We are happy to be helpful to our client and we are in the position to supply related services such as logistic , quality control, factory inspection .....etc.  We can combine the shipment with your other products.

Can you help me to look for machine, additives, dispersing agent, etc..

Yes, we’d love to provide extra service to meet your demand. Can introduce reliable supplier to you or we can help to buy it for you, combine to ship with our products.

What's the payment term of Fineland?

Our company offers flexible payment terms to accommodate the needs of our customers. The specific payment terms may vary based on factors such as the order volume, the nature of the business relationship, and other mutually agreed-upon terms. However, some common payment terms we offer include:T/T (Telegraphic Transfer) or Wire Transfer: This is a common payment method where the customer transfers the payment directly to our company's bank account. T/T is often used for both small and large transactions.L/C (Letter of Credit): For larger orders or international transactions, we may accept payment via a Letter of Credit. With an L/C, the customer's bank provides a guarantee of payment upon the fulfillment of certain conditions.PayPal or Credit Card: For smaller orders or online transactions, we may accept payments through PayPal or credit card, providing a convenient and secure payment option.Western Union or MoneyGram: These methods are sometimes used for smaller or urgent payments.The specific payment term for your order will be discussed and agreed upon during the negotiation process. We aim to ensure a smooth and transparent payment process to facilitate a strong and reliable business relationship with our customers.If you have a specific payment method or term in mind, or if you need more information about our payment options, please let me know, and I'll be glad to assist you further.

If Fineland have agent in our market (customer’s country) ?

At present Fineland only have one factory in China, not develop agent overseas so far. You can directly buy from us, our air and sea transportation also convenient. If you rather buy from local, we can introduce our distributor customers to you.

What's the minimum order quantity of Fineland ?

 No MOQ. Fineland's principle is to respect every honest customer, all the order from Kilograms to containers will be received same response and good service. Ensure that customers can benefit from our products while still maintaining a balance between production efficiency and meeting the needs of various clients.

Is it free to get sample from Fineland

Yes absolutely! We have followed free sample policy since the set up of the company, door to door with free freight, it is quite important to start business. Good quotation, then through standard sample to prove our good pigment quality, will have chance to build good new cooperation. We are always pleased to offer free pigment samples to our potential customers. We understand the importance of allowing you to evaluate the quality and suitability of our organic pigments for your specific applications before making a purchase decision.If you are interested in obtaining samples, please let me know which specific pigments and colors you would like to test, and which application do you make, along with any other relevant details. Additionally, kindly provide your shipping address, and we will arrange for the samples to be sent to you promptly.Feel free to reach out to me with your sample request, and I'll be more than happy to assist you throughout the process. We look forward to providing you with the best organic pigment samples for your needs!

How do you ensure your bulk quality is consistent with the sent standard sample?

Maintaining consistent quality is crucial for any pigment supplier, and we take this aspect very seriously. Fineland has a rigorous quality control process in place to ensure that the bulk pigments match the standard sample sent to our customers. Here's how we achieve this:1. Raw Material Selection: We carefully select high-quality raw materials from trusted and reliable sources. The quality of the raw materials plays a significant role in determining the final pigment's consistency.2. Standardization of Production Process: Our production process is thoroughly standardized to minimize variations between batches. We closely monitor and control critical parameters, such as temperature, pH, and reaction times, to ensure consistency.3.Testing and Analysis: We conduct comprehensive testing and analysis throughout the production process. This includes regular checks on intermediate products and final pigment samples. Any deviations from the set standards prompt immediate investigation and corrective actions.4. Quality Assurance Team: We have a dedicated team of quality assurance experts who oversee the entire production process. They perform random sampling, conduct tests, and verify that the products meet the predefined specifications.5. Reference Samples: We retain reference samples from each batch of pigments produced. These reference samples act as benchmarks for future production runs and help us verify the consistency of subsequent batches.6. Customer Feedback: We value customer feedback immensely. If a customer notices any inconsistencies between the standard sample and the bulk order, we encourage them to inform us immediately. This feedback allows us to investigate and rectify the issue promptly.7. Continuous Improvement: Our commitment to delivering consistent quality drives us to continually improve our processes and stay up-to-date with the latest advancements in pigment manufacturing.By combining these measures, we strive to ensure that the bulk organic pigments you receive align with the high standard set by our initial sample.

What kind of certificate Fineland owns?

Fineland Chem holds various certificates and quality accreditations to ensure that our products meet industry standards and regulations. Some of the common certificates and accreditations that our factory possess include:ISO Certifications: We have ISO 9001 certification, which indicates that our factory follows strict quality management systems to consistently deliver high-quality products and services.REACH Compliance: Our organic pigments are REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) compliant. This certification ensures that our products meet the European Union's regulations on the safe use of chemicals.RoHS Compliance:our organic pigments are used in products intended for the European market, we have RoHS (Restriction of Hazardous Substances) compliance. This certification restricts the use of certain hazardous substances in electrical and electronic equipment.SGS Testing: Our factory conduct SGS testing for our organic pigments. SGS is a reputable third-party testing and certification company that ensures our products meet specific quality and safety standards.Quality Control Certificates: We have additional quality control certificates like AP 89-1, EN71-3 to demonstrate that our organic pigments undergo rigorous testing and quality assurance procedures.Please note that the specific certificates our factory holds may vary depending on the product range and intended applications. As a responsible supplier, we prioritize compliance and quality to ensure that our customers receive reliable and safe organic pigments for their various needs. If you have any specific certification requirements or questions, feel free to let me know, and I'll be glad to provide more details.

Can Fineland help to improve your formula to get better quality performance

Yes, we have customized service, after each other's fully communication, our technical person will adjust the formal and try to match your requirement.

Which products are produced by Fineland and which are not?

We define our company as a comprehensive products and solution provider, since our business covers more than hundreds of different colors , it is not possible and necessary for us to produce all of them. Below are Fineland commonly produced:1. Organic Pigments: these are carbon-based pigments derived from various sources and are often used in the manufacture of paints, inks, plastics, and textiles.2.Inorganic Pigments: Inorganic pigments are made from minerals and metal oxides. Examples include titanium dioxide (white pigment), iron oxide pigments (red, yellow, and black pigments), and chromium oxide green.3. Specialty Pigments: Some manufacturers produce specialty pigments like fluorescent pigments, phosphorescent pigments (glow-in-the-dark), and interference pigments (create iridescent effects).4. Pigment Dispersions:These are concentrated pigment formulations used to color various products like paints, coatings, and inks.Some pigments that may not produced by us:1. Niche or Exclusive Pigments: Some factories may specialize in producing niche or exclusive pigments that cater to specific industries or applications.2.High-Performance Pigments: Certain high-performance pigments, such as those used in automotive coatings or aerospace applications, require advanced production processes and may not be produced by all manufacturers.3. Pigments with Specific Certifications: Some industries may require pigments with specific certifications for safety or environmental reasons. Not all factories may produce pigments meeting those specific criteria.